Return & Refund Policy

1. 14-day right of withdrawal

You have 14 calendar days from the day you (or someone you name) receive the goods to tell us you want to return them. For orders delivered in several parts, the period starts on receipt of the last item.

To cancel, use the returns form in your account, e-mail returns@public-demo.cy or visit any of our stores.

2. Conditions for returns

• Items must be returned within 14 days of notifying us.
• Products should be complete with all accessories, manuals and gifts received with them.
• You may handle the product as you would in a store; if its value is reduced by excessive use, we may deduct the difference.
• Please include the invoice or order number.

3. Items that cannot be returned

• Sealed software, video games, music and films once opened.
• Personal care and hygiene products once unsealed (e.g. shavers, earbuds).
• Custom-made or personalised items.
• Gift cards and digital codes once activated.

4. How to return

• In store: bring the item to any of our pickup points — free of charge.
• Courier pickup: book a collection from your account; a €4.99 fee applies (free for faulty items).
• Pack the item securely, ideally in its original box.

5. Refunds

We refund the full price and the original standard delivery charge within 14 days of receiving your cancellation, but we may wait until the item is back with us.

• Refunds go to the original payment method.
• Cash-on-delivery orders are refunded by bank transfer.
• Card refunds can take 3–5 working days to appear on your statement.

6. Faulty or damaged items

If an item is faulty or arrived damaged, report it within 48 hours of delivery for visible damage, or anytime within the 2-year legal guarantee for defects. We will repair, replace or refund it free of charge, in line with EU Directive 2019/771.

7. Exchanges

Want a different colour or model? Return the original item and place a new order, or exchange it directly in any store, subject to stock.