EVOLUTION SERVICE

Shipping & Delivery Information

Last updated: 1 November 2026

We deliver to every city and village in the country. Below you'll find delivery options, costs and what to expect when your order arrives.

Legal operating entity, merchant of record and data controller: EVOLUTION SERVICE s.r.o.

Registered office: Václavské náměstí 2132/47, Nové Město, 110 00 Praha 1, Czech Republic

IČO: 174 32 626 · Commercial Register: C 371661 vedená u Městského soudu v Praze · Managing Director: JAROSLAV FRIEDLER

  1. Delivery costs
  2. Delivery times
  3. Click & collect
  4. Tracking your order
  5. Receiving your order
  6. Delays and lost parcels
  7. International shipping

1. Delivery costs

  • Free standard delivery on orders of €50 or more.
  • €4.99 standard delivery on orders under €50.
  • Large appliances and TVs over 55": free delivery to the door; installation available for a fee.
  • Free click & collect from any of our stores.

2. Delivery times

  • Major cities: 1–2 working days.
  • Other towns: 2–3 working days.
  • Rural areas and mountain villages: 3–5 working days.
  • Orders placed after 14:00, on weekends or public holidays are processed the next working day.

3. Click & collect

Choose a store at checkout. We'll e-mail and text you when your order is ready, usually within 2 hours during opening times. Bring your order number and photo ID. Orders are held for 7 days.

4. Tracking your order

Once dispatched, you'll receive a tracking link by e-mail and SMS. You can also follow your order from your account.

5. Receiving your order

  • Someone aged 18+ must sign for the delivery; ID may be requested for high-value items.
  • Check the package in front of the courier and note any visible damage on the delivery slip.
  • If no one is home, the courier will call you to arrange a second attempt.

6. Delays and lost parcels

If your order hasn't arrived within the stated time, contact Customer Care. If a parcel is lost in transit, we'll send a replacement or refund you in full.

7. International shipping

At present we deliver only domestically. We do not ship to PO boxes or forwarding addresses.

Questions? Contact Customer Care at support@public-demo.cy or call 7777 7000 (Mon–Fri 09:00–18:00, Sat 09:00–14:00).