Terms & Conditions

1. About us

This online store is operated by EVOLUTION SERVICE s.r.o., the legal operating entity and merchant of record for all sales made on this website. Registered office: Václavské náměstí 2132/47, Nové Město, 110 00 Praha 1, Czech Republic. Company Identification Number (IČO): 174 32 626. Registered in the Commercial Register under file no. C 371661 vedená u Městského soudu v Praze. Managing Director: JAROSLAV FRIEDLER.

2. Use of the website

You agree to use the website lawfully and not to:

• attempt to gain unauthorised access to our systems or other users' accounts;
• use automated tools to scrape prices or content;
• submit false information or place orders in another person's name;
• upload content that is unlawful, offensive or infringes third-party rights.

3. Your account and obligations

• You must be at least 18 years old to place an order.
• You are responsible for keeping your login details confidential and for all activity under your account.
• You must provide accurate delivery, billing and contact details and keep them up to date.
• You must inspect goods on delivery and report visible damage within 48 hours.

4. Products, prices and availability

All prices are in euro (€) and include 19% VAT. Delivery charges are shown before you pay. We take care to display accurate information, but colours and images may differ slightly from the actual product.

• If a price is obviously wrong, we will contact you before dispatch and you may cancel at no cost.
• Stock is limited; if an item becomes unavailable after you order, we will refund you in full.
• Promotional prices apply only for the stated period or while stocks last.

5. Orders and contract

Your order is an offer to buy. A contract is formed only when we send an e-mail confirming dispatch. We may refuse or cancel orders in case of suspected fraud, pricing errors or quantities exceeding normal household use.

6. Payment

• We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and cash on delivery (up to €500).
• Card payments are processed by a PCI-DSS certified payment provider; we never store full card details.
• Instalment plans are subject to approval by the issuing bank.

7. Warranty and disclaimer

All new products carry the legal guarantee of conformity of at least 2 years under EU Directive 2019/771, plus any manufacturer warranty stated on the product page.

• The warranty does not cover damage caused by misuse, accidents, liquids, unauthorised repairs or normal wear and tear.
• Software, data and accessories such as cables and batteries may have shorter manufacturer warranties.
• Back up your data before handing in a device for repair; we are not liable for data loss.

Except as required by law, the website is provided "as is" and we do not guarantee uninterrupted or error-free operation.

8. Limitation of liability

We are not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control. Our total liability for any order is limited to the price paid, except in cases of death, personal injury or gross negligence, where no limit applies.

9. Intellectual property

All content on this website — logos, text, graphics and software — belongs to us or our licensors and may not be reproduced without written permission. Brand names belong to their respective owners.

10. Governing law and disputes

These terms are governed by the laws of the Czech Republic. This does not deprive you of the protection of mandatory consumer law in your country of residence. Disputes may be brought before the competent courts of the Czech Republic or of your country of residence. You may also use the EU Online Dispute Resolution platform or the Czech Trade Inspection Authority (ČOI, www.coi.cz).